No Prophet
I talked a few weeks ago about how Prophet was raising their prices on the Silver membership from $29.95 to $44.95. Now, the main issue I had was that I used Prophet for my data feed. However, the feed, just like their scans were unreliable at times. Even with that I was still prepared to fork over a lump sum 1-year membership at the $29.95 monthly rate. I needed to do this by 10/31. I waited till 10/31. I called their office on 10/31 and heard a recording that their were off for the holiday. Holiday??? Are they talking about Halloween? I wasn't aware they employed witches and ghosts and needed to respect the 'national' holiday. So, I called on 11/1. Same message. Guess they employ saints too.
I gave up and said fuck it. They have the worst customer service out there. Oh sure, you can get a person online, but they can't figure shit out and always refer to their 'technical' department which doesn't show up till 11am EST since they're based in CA. 11am when the markets open at 9:30??? Nice. For the last week I've been using my IB scan along with the gapper list provided by Jamie or Knight Trader and the IB data feed. I haven't missed Prophet one single bit. IB's backfill takes a lot longer than Prophet, but since I can pull my scans early on... time isn't really that big of an issue.
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