Nov 9, 2007

No Prophet

I talked a few weeks ago about how Prophet was raising their prices on the Silver membership from $29.95 to $44.95. Now, the main issue I had was that I used Prophet for my data feed. However, the feed, just like their scans were unreliable at times. Even with that I was still prepared to fork over a lump sum 1-year membership at the $29.95 monthly rate. I needed to do this by 10/31. I waited till 10/31. I called their office on 10/31 and heard a recording that their were off for the holiday. Holiday??? Are they talking about Halloween? I wasn't aware they employed witches and ghosts and needed to respect the 'national' holiday. So, I called on 11/1. Same message. Guess they employ saints too.
I gave up and said fuck it. They have the worst customer service out there. Oh sure, you can get a person online, but they can't figure shit out and always refer to their 'technical' department which doesn't show up till 11am EST since they're based in CA. 11am when the markets open at 9:30??? Nice. For the last week I've been using my IB scan along with the gapper list provided by Jamie or Knight Trader and the IB data feed. I haven't missed Prophet one single bit. IB's backfill takes a lot longer than Prophet, but since I can pull my scans early on... time isn't really that big of an issue.

8 comments:

Zoomie said...

You can use prophet's scans for free. It scans real time, just the quotes are delayed. So you can pull up the gappers just afet market open if you wish.

OONR7 said...

so the criteria would be current but the quotes would be delayed? I'll keep that in mind. Also, their scans - even with my silver membership with realtime data - were always delayed about 10-min. after the market open. Right now, I can pull my IB scan and import the daily gappers list all by 9:40 and start backfilling.

OONR7 said...

oh... and where have you been Zoomie? Everything cool?

Zoomie said...

I just got the new gappers to come up, it is 9:35 eastern. I kept refreshing the page starting at 9:30.

Things are busy, but cool. New business, family issues, and trading gives me no free time. No complaints though ;).

OONR7 said...

cool... even more reason not to renew my prophet membership. Thanks.

QQQBall said...

thanks Zoomie!

Tom T. said...

oonr7 - I am no longer a silver member. Try TD Ameritrade - you can remove the ads in QT if you have an account with them.

Zoomie said...

No worries qqqball. Passing along savings is fun. COmes from my mothers side of the family. Not quite as satisfying without a cupon though.